6 min read
1060 words
It’s a peculiar intersection of pop culture and consumer behaviour, but one that has captured the internet’s attention: the teeth of Jürgen Klopp. The affable German football manager, known for his infectious enthusiasm and, yes, his remarkably white smile, has become a familiar face not only in the world of sports but also through his appearances in Trivago commercials. While his coaching prowess is undeniable, it seems his dental aesthetics have sparked a surprising online debate, with some users reportedly boycotting the hotel comparison giant due to the very smile that made him a recognizable brand ambassador. This raises a fascinating question: can the perceived perfection of a celebrity spokesperson’s teeth genuinely influence a consumer’s decision to book a hotel, and more broadly, how do we navigate the world of third-party hotel booking sites versus direct hotel booking?
Navigating the Hotel Booking Landscape: Beyond the Trivago Smile
Trivago, and similar meta-search engines, are undeniably useful tools. They aggregate prices from a multitude of booking sites, allowing users to quickly compare options and, in many cases, find competitive rates. However, their primary function is price comparison, and while they often point you towards good deals, it’s not a guarantee of the absolute lowest price. Sometimes, direct booking with the hotel itself can yield better results, and this is where the “price isn’t always the lowest” caveat comes into play.
One of the most popular platforms for booking hotels in Canada, and indeed globally, is Booking.com. Its widespread adoption speaks to its user-friendliness and extensive inventory. However, a common concern that arises when booking through any third-party website, including Booking.com, is the potential for less desirable room allocations. Online travel agencies (OTAs) often operate on a commission basis, and hotels may, consciously or unconsciously, prioritize direct bookings or bookings from preferred partners when assigning rooms. This can lead to the dreaded scenario where discount websites are perceived to be loaded with the “worst rooms in the hotel” – those with obstructed views, proximity to noisy areas like elevators or ice machines, or simply less desirable layouts.
The Power of Direct Booking: Unlocking Perks and Preferences
For the discerning traveler, especially those who frequent specific hotel chains or aspire to achieve loyalty program status, booking directly with the hotel is often the most advantageous strategy. This approach offers several tangible benefits that can significantly enhance your travel experience and your wallet.
Firstly, booking directly often ensures preferential treatment when it comes to room assignments. Hotels are incentivized to build direct relationships with their customers and are therefore more likely to offer upgrades or ensure you receive a room that meets your expectations. You are less likely to be relegated to a room at the end of a hallway or overlooking a service alley when you book directly.
Secondly, if you are actively pursuing or already possess hotel status with a particular chain, booking directly is paramount. Most loyalty programs grant members additional perks when they book through official channels. These perks can range from complimentary breakfast, late check-out, and enhanced Wi-Fi to, most importantly, the accrual of points for award nights. These points are the currency of loyalty programs, and by booking directly, you maximize your earning potential, bringing you closer to free stays and other valuable rewards.
Furthermore, the financial savings can be substantial. Hotels typically have to pay a commission to third-party booking sites for each reservation made through their platform. This commission can range from 10% to 30%, depending on the agreement. When you book directly, this commission is eliminated, and hotels are often willing to pass those savings on to you in the form of lower rates. It’s a win-win situation: the hotel reduces its overhead, and you benefit from a more competitive price, often coupled with better service and loyalty benefits.
Taking Control: The Art of the Pre-Arrival Call
Even if you do opt for a third-party booking site, or if direct booking isn’t feasible for a particular trip, there’s a proactive step you can take to significantly improve your chances of securing a positive room assignment: the pre-arrival call. This simple yet powerful tactic involves contacting the hotel directly a day or two before your check-in date and speaking to the front desk.
The front desk agents are the gatekeepers of room inventory. They are the ones who physically assign rooms to arriving guests from the available pool. By calling ahead, you can engage in a conversation with these individuals and communicate your preferences. Don’t be shy! The more details you provide, the better they can understand your needs and match you with a suitable room.
Are you a light sleeper who would prefer to be away from the noise of elevators and vending machines? Mention it. Do you enjoy expansive views and prefer a higher floor, perhaps a corner room that often offers more space and better vantage points? Let them know. Specificity is key. Instead of a vague request for a “nice room,” try something like, “I’m arriving tomorrow and would love a room on a higher floor, away from the elevator bank, if possible. I’m also a light sleeper, so avoiding noisy areas would be greatly appreciated.”
Remember, front desk staff deal with a multitude of requests, but a polite and clear communication of your preferences, especially when accompanied by a friendly tone, can go a long way. They are often empowered to make small concessions to ensure guest satisfaction, and a pre-arrival call provides them with the opportunity to do so proactively. By taking this extra step, you shift from being a passive recipient of whatever room is left to an active participant in crafting your hotel experience, significantly lessening the likelihood of disappointment upon arrival.
While the internet’s fascination with Jürgen Klopp’s teeth may be a humorous quirk, it serves as an interesting, albeit indirect, reminder that personal perceptions can influence our choices. More importantly, when it comes to booking hotels, understanding the nuances of different booking channels, prioritizing direct bookings for loyalty and potential savings, and employing proactive communication can transform a standard hotel stay into a truly satisfactory one. So, next time you’re hunting for a room, remember that while the smile of a celebrity might catch your eye, the real value lies in informed decisions and a little bit of proactive effort.
Miss P 
Kim Monroe
I rarely book using a 3rd party. Through work travel I’ve amassed points through a couple of major chains and like to keep accumulating. Also, with few exceptions, I normally get acceptable pricing from the hotel directly. Lastly, horror stories about what happens when something goes wrong with a booking made through a 3rd party concern me. Booking direct means I don’t have the hotel and the 3rd party blaming each other and leaving the guest stuck.
I usually use 3rd party app to get the price, and contact the hotel directly to see if they will match or beat it. Often, hotels will match prices, and have better cancellation policy. At check in I’ll ask hotel to tempt me with a better room. I’ve been able to get some amazing upgraded rooms for much less up charge than if I had booked better room originally.
3rd party booking engines charge properties a hefty commission, up to 30% which is passed on to consumer. So booking direct is the best option.
I wouldn’t use Trivago based on this ad alone. So annoying
Sometimes 3rd parties offer features the hotel sites don’t such as fully refundable deposit up until the last minute. Sometimes the hotel’s site has a package you like that you can’t get at a 3rd party.